Do you feel like your workday gets the most of you sometimes? Does time fly without you noticing, unabling you to manage your tasks efficiently? Here are some tips to help you maximise productivity: Set Clear Goals and Plan Ahead Start your day by setting specific goals. Creating a to-do list or using a productivity […]

In a highly competitive, digital-first world, providing your customers with responsive, relevant support is more important than ever. Being where your customers are, and assisting them in solving their problems, should be a top focus for any organization, whether it be via phone, email, texting, social media, or other channels. This is the reason why a Customer Service Agent is a crucial role.

Work-life balance is the state of equilibrium, when a person prioritizes their personal and professional obligations equally. A healthy work-life balance has several advantages, including less stress, a lower chance of burnout, and a stronger sense of wellbeing. Employers and employees both gain from this. In short, preserving a healthy work-life balance can boost employee performance and increase productivity.