Dutch Speaker Customer Support – Athens based – Relocation covered
Σύμβουλοι Πωλήσεων & Εξυπηρέτησης Πελατών – Εταιρεία Ενέργειας
June 8, 2021French Team Leader
June 8, 2021
Are you Dutch native or fluent with strong English communication skills?
A multinational company that recently expand its offices in Athens, Greece, is looking for Dutch customer advisors to act as a liaison between customers and company.
Our client is a world market leader in the premium domestic appliance segment whose products are distinguished by their durability and efficiency.
Responsibilities:
- Being part of a team specialized in offering support through written and phone communication
- Troubleshoot the care and use of appliances using operation manuals, product specification sheets, and assorted tools over the phone
- Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
- Facilitate resolution for consumers issue and log the information into the consumers account
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value
- Be responsible to follow the direction of management and provide feedback
Requirements
- Native or proficient level of Dutch (C2)
- Advanced level of English both verbal and written
- Strong communication skills
- Ability to evaluate customer complaints and make solid, consistent decisions and/or recommendations as required
- Analytical and problem solving skills
- Ability to learn and become proficient with internal programs and new software
- Desire to learn and advance, be a curious investigator and problem solver
- Must hold EU citizenship or valid work permit for Greece
- Be a local candidate or willing to relocate to historic Athens, Greece
Benefits
- Competitive salary range (1200€ -1450€)
- Performance monthly bonus
- Monthly ticket restaurant (80€ – 120€)
- Relocation package
- Private healthcare & dental insurance
- Work from home ορ hybrid model
- Continuous training and development opportunities
- Safe, friendly, creative, innovative and technological organization
- International and multicultural environment
- Mon-Sat, 9-10 weekdays, 10-18 Saturday
The relocation package includes:
- Flight to Athens
- Taxi to pick up from airport
- Airbnb for 4 weeks
- Assistance to issue hiring documents
- 500€ gross in the salary upon completion of the 1st year of employment
