Estonian Customer Service Representative – Fully Remote
German Customer Service Executive – Portugal based
July 22, 2022Dutch Outbound Sales Representative – Athens based
July 26, 2022Are you an Estonian speaker? Are you fluent in Russian? Do you want to work remotely from Estonia as a Customer Service Representative or join company’s team in their offices in Athens?
Do you like communicating with customers? Are you a problem-solver? Do you want to join a Great Place to Work-Certified company?
If yes, then this job opportunity might be for you!
As an Estonian Customer Service Representative you will:
- Identify and assess customers’ needs
- Provide accurate, valid and complete information by using the right methods and tools
- Meet personal/customer service team targets
- Keep records of customer interactions, comments and complaints
- Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
- Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
- Enhance customer experience by gathering customer feedback and share with the Product teams
Requirements
- Fluency in Estonian and English (verbal and written) is a must- have
- Fluency in Russian is required
- Experience as a Customer Service Representative or similar CS role is appreciated
- Excellent phone etiquette and excellent verbal, written, and interpersonal skills
- Ability to multi-task and prioritize work
- Computer literacy
- Flexibility to work on shift rotation
Benefits
- 1100€ gross per month & 14 salaries per year
- Extra monthly performance bonus up to 200 euros
- Outstanding health care medical plan
- Career development opportunities
- Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age
Only CVs in English will be reviewed
