French Customer Support – VIP Tourism Services
German Technical Software Consultant- Relocation covered
February 19, 2021German Travel Customer Consultant- Athens
March 9, 2021Are you the French Customer Support – VIP Tourism services, that we are looking for?
Resolving customer queries/ concerns/ enquires regarding client’s services. Using multi-channels to converse and follow up with the customer. Be able to cross and upsell additional products. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities :
- Welcome customers (by phone and email)
- Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
- Ensure after-sales follow-up, dispute management and compensation
- Advise and sell client’s services (flight / packages / flight + hotel)
- Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
- Establishes the customers’ needs to diagnose and resolve problems
- Ability to converse with the customer via multichannel (voice, email etc.)
Requirements
The role of the French Customer support – VIP Tourism services, requires:
- Near Native level of French
- Fluency in English
- Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
- Previous experience of at least 1 year in Customer Service
- Used at least one of the GDS tools (Amadeus), B2B Travel websites, etc.
- Comfortable speaking, organized, responsive and rigorous
- Able to welcome, listen, analyze and organize the workload
- Marketing knowledge and sales skills will be considered as a plus
- EU Passport
- Relocation to Athens
Benefits
If you succeed as a Customer support, you will get:
- Competitive remuneration package
- Opportunities for international Career through company’s International Mobility program
- A challenging working environment
- Free flight tickets to Athens (one-way)
- Paid taxi from airport to hotel/Airbnb
- Two weeks free hotel/Airbnb accommodation
- Assistance in finding an apartment
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Only CVS in English will be reviewed
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