French Product & Service Operations Support – Facebook

French Speakers – Customer Support are needed for Product and Service Operation’s (PSO). The mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform. This team is passionate about fostering the growth of communities, businesses and advertisers on Facebook by ensuring they have the tools needed to succeed.

Duties:

• Ensure support contract conditions are met and delivered to a high standard
• Identify and anticipate risk
• Create innovative solutions, adapting methods and practices to consistently drive high-quality projects
• Identify inefficiencies in workflows and suggest solutions
• Follow escalation policies and procedures
• Assist customers with the ads, budgeting and optimization
• Follow company procedures and ensure availability to review ads, adopting all procedures and guidelines
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management