French Product & Service Operations Support

We are looking for French Speakers for Customer Support services for the largest online social media and social networking service​. 

The mission is to build a service engine that solves today’s customer problems, and prevents tomorrow’s. PSO teams are involved throughout the lifecycle of product development and service delivery to ensure that our customers have a seamless experience on our platform.

This team is passionate about fostering the growth of communities, businesses and advertisers on the platform by ensuring they have the tools needed to succeed.

Duties:

• Ensure support contract conditions are met and delivered to a high standard
• Identify and anticipate risk
• Create innovative solutions, adapting methods and practices to consistently drive high-quality projects
• Identify inefficiencies in workflows and suggest solutions
• Follow escalation policies and procedures
• Assist customers with the ads, budgeting and optimization
• Follow company procedures and ensure availability to review ads, adopting all procedures and guidelines
• Work effectively as part of a team, developing effective and supportive relationships with colleagues and management