German B2B Support Specialist – Social Media platform

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For everyone that wants to start a career in Digital Marketing, working for Meta can be a great stepping stone to start a career in this area.

Are you passionate about the world of Online Marketing? Are you a fluent German speaker? If so, we are waiting for your application! We are looking for someone with excellent communication and problem-solving skills. Start a promising career, finding the solution for issues of business customers, maintaining a positive relationship between them and the company.

What you will do:

• Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them;
• Address issues via chat, email or phone channels, following operating procedures;
• Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues;
• Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution.