German Customer Support – Sport Retail company
Spanish Sales Representative – Global Sales Company
February 19, 2021Γερμανόφωνο τμήμα εξυπηρέτησης πελατών
February 19, 2021Do speak German fluently? We are looking for a German Customer Support for a growing athletic footwear and apparel company.
You will be the first point of contact for businesses only and responsible for inquiries via phone and email. Empathy, patience and great communication, with a problem-solving attitude, are the assets that will drive you to success!
Responsibilities:
- Provide accurate and complete information by using the right methods/tools
- Manage large amounts of incoming calls & emails
- Guide businesses to the best products that meet their needs and encourage them to make the purchase, over the phone.
- Build sustainable relationships and trust with customer accounts
- Handle customer complaints and provide appropriate solutions
- Identify and assess customers’ needs to achieve satisfaction
- Achieve assigned Key Performance Indicators
Requirements
- Native / near-native level of German
- B2-C1 level in English
- Tech-savvy and curious about new technologies mentality
- Excellent Verbal & written communication skills
- Ability to organize and follow-up multiple tasks with accuracy and timeliness
- Flexibility to work night shifts/ weekend shifts
- Previous Customer Service experience is an advantage
Benefits
- Excellent salary (Gross per month: 1300€)
- 14 salaries per year
- Meal Plan Vouchers
- Private Health Care
- Great career progression opportunities
- A multicultural work environment
- Work from home policy
Only CVS in English will be reviewed
