German Customer Support – Banking Sector- Relocation in Greece

We are seeking fluent German speaking Customer Service Consultants to support German speaking customers on the bank industry.

In the Customer Service team you will be the frontline of the bank to the German speaking market, providing excellent customer experience!

Responsibilities:

• Support customers via phone, chat & e-mail
• Prevent fraud, protect data and safeguard customers
• Be an ambassador of our client and at the same time improve the card as a product
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction
• Provide and maintain strong, professional relationships with all partners
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in German
• Very good written and oral communication skills in English
• Exceptional communication & soft skills
• Computer knowledge/tech savviness, experience with CRM tools preferred
• Ability to work under stressful and testing situations
• Experience in customer service or customer facing roles
• Can do attitude, willingness to learn and reliability are essential to your success in this role!
• EU citizenship/ EU Passport or valid work permit for Greece
• Willingness to relocate to historic Athens, Greece, or be a local candidate

Benefits

• Complete relocation support (flight ticket to Greece, 2-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
• Competitive monthly salary(1100€ -1300€) + 2 extra salaries per year
• Monthly Performance Bonus
• Private Health Insurance
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas

Only CVS in English will be reviewed