Swedish Customer Support Representative for Zalando – Crete, GreeceJuly 20, 2021
Γερμανόφωνος εκπρόσωπος εξυπηρέτησης πελατών – BEATJuly 27, 2021
Do you want to start a career in Customer Support for the Social Media industry?
Working for one of the biggest Social Media platforms can be for sure a great stepping stone to start a career in Athens.
Are you a fluent German speaker? We are looking for German Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career.
What you will do:
- Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them
- Address issues via chat, email or phone channels, following operating procedures
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
- Native / near-native level of German
- B2-C1 level in English
- Tech-savvy and curious about new technologies mentality
- Excellent Verbal & written communication skills
- Ability to organize and follow-up multiple tasks with accuracy and timeliness
- Flexibility to work night shifts/ weekend shifts
- Previous Customer Service experience is an advantage
- Excellent salary
- 14 salaries per year
- Private Health Care
- Great career progression opportunities
- A multicultural work environment
- Work from home policy
The position requires relocation to Athens.
Only CVs in English will be reviewed.
Only CVs in English will be reviewed