German Customer Support – Luxury Tourism Sector
German Team Leader
February 19, 2021German Business Growth Specialist – Google
February 19, 2021Do you speak German? Do you want to work in Athens for one of the biggest tourism companies?
We are looking for German Customer Support Agents to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities :
- Welcome customers (by phone and email)
- Manage the back-office processing of reservations (booking, issuing, modifications and cancellations of services)
- Ensure after-sales follow-up, dispute management and compensation
- Advise and sell client’s services (flight / packages / flight + hotel)
- Process and carry out the administrative follow-up of the files (invoicing, convocation, delivery of travel documents)
- Establishes the customers’ needs to diagnose and resolve problems
- Ability to converse with the customer via multichannels (voice, email etc)
Requirements
- Near Native level of German
- Fluency in English
- Degree in Tourism or a strong experience in Tourism / travel agencies will be consider as a plus
- Previous experience of at least 1 year in Customer Service
- Used at least one of the GDS tools (Amadeus), B2B Travel websites, etc.
- Comfortable speaking, organized, responsive and rigorous
- Able to welcome, listen, analyze and organize the workload
- Marketing knowledge and sales skills will be considered as a plus
Benefits
- Competitive salary
- Welcome bonus 500€ after completing one month in WH
- Free flight tickets to Athens (one-way)
- A challenging working environment
- Paid taxi from airport to hotel/Airbnb
- One month free hotel/Airbnb accommodation
- Assistance in finding an apartment
- Opportunities for international Career through company’s International Mobility program
- 100€ net amount in their UP Hellas card after completing one month
Find all the available jobs here.
