German Social Media Customer Consultant, Lisbon
Italian Customer Success Manager – Athens based
September 19, 2022German Junior Social Media Content Moderator – Lisbon
September 22, 2022Do you want to start a career in Customer Support for the Social Media industry?
Working for one of the biggest Social Media platforms can be for sure a great stepping stone to start a career in Lisbon.
Are you a fluent German speaker? We are looking for German Social Media Customer Consultants to start a promising career in Customer Service.
Pack your bags for Lisbon and kick-start your career.
What you will do:
- Analyze issues of business customers, partners, clients or internal stakeholder’s and find the best ways to resolve them
- Address issues via chat, email or phone channels, following operating procedures
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment related issues
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
Requirements
- Excellent communication skills in German (verbal & written)
- C1/C2 English skills
- EU Passport
- Relocation to Portugal
- Minimum 6 months of relevant customer care experience
- General understanding of online marketing products/services being supported
- Excellent communication skills
Benefits
- Competitive salary (1.300€ gross (house excluded) or 1000€ gross (house + expenses included)
- Extra productivity bonuses
- First class ongoing training and development
- Career development opportunities
- Multicultural and modern working environment
- Sports
- Relocation package covered
And of course, if you are located outside Portugal or Lisbon….Relocation package is covered!
- Flight ticket to Portugal
- Cab fare from Airport to your hotel
- Hotel accommodation
Only CVS in English will be reviewed.
