German Support Experts – Relocation covered
Ιταλόφωνος σύμβουλος πελατών – Διαδικτυακή αθλητική πλατφόρμα
July 5, 2021Polish Customer Consultant- Relocation Covered
July 14, 2021We are recruiting tech savvy experts to support the users of a world leader company in technology services.
Tech-savviness is a requirement and we have learned from experience that the most successful experts are those that love the internet and are comfortable researching topics online.
*The position requires VISA and EU citizenship*
As a German Support Expert your responsibilities will be:
- Interact with users via email, phone, and chat
- Analyze and evaluate users’ specific account setups and previous interactions to recommend solutions
- Troubleshoot technical questions including software, hardware, and logistic questions
- Escalate complex issues and provide context to the reason for the escalation
Requirements
To be successful in this role you need:
- Native level of German
- Advanced level of English
- EU citizen / VISA holder
- Prior experience in multi-channel customer support
- Experience working within a metric and target focused work environment
- Excellent listening and communication skills, written and verbal
- Demonstrated ability to work through complex technical problems
- Strong attention to detail
Benefits
What do we offer:
- Full-time (39 hours/week) from 08.00 until 22.00, from Monday to Sunday
- Salary: 20.671,82 € gross/year
- Relocation Package:
- Flight ticket
- Taxi to the airport
- Taxi from the airport in Spain to your new accommodation
- PCR test cost compensation
- Accommodation: Nice individual studio in a residence with Gym, swimming pool, cafeteria
- Support with a private Health Insurance
- Continuous training and development program
- Employment with the world’s largest provider of contact center services
- Excellent work environment, great colleagues, social arrangements and personal development
- Dynamic business casual environment with colleagues of all ages gathered in a highly-motivated team
Only CVs in English will be reviewed
