Szeretnél külföldön (Athénban) dolgozni egy neves multinacionális cégnél? Folyékonyan beszélsz magyarul és angolul? Kitűnő problémamegoldó készséggel rendelkezel? Akkor az alábbi pozíció Neked szól
Are you tech-savvy? Are you a fluent Hungarian speaker with great communication skills? Work for the most well known American multinational technology company.
What you will do:
Communicate with customers via phone, chat & e-mail
Troubleshoot technical issues using your problem-solving skills
Track and follow cases to ensure they closed in an efficient and timely manner
Maintain high customer satisfaction, representing a major brand
Provide and maintain strong, professional relationships with all partners and show empathy at all times
Work towards reaching targets as set out by client statement of work as well as internal targets
Ensure that key stakeholders are up to date on the resolution status of their issue, through effective written and verbal communication.
Log the cases on internal systems, while getting up to date with client’s products & services.
Requirements
the role of the Hungarian Technical Support specialist requires:
Fluency in Hungarian
Very good communication skills in English
Exceptional written and spoken communication skills, soft skills, as well as problem-solving skills
Good knowledge of operating systems & computer applications
Computer and mobile devices knowledge/tech savviness
Be resourceful, able to multitask
Thrive as a team player in a fast-paced, high-energy, change-oriented environment
Empathy and a passion for customer service, solid team and collaboration skills, work independently with limited supervision
Ability to adapt and flex style according to customer personality, culture, and profile
Help-desk or system admin experience will be considered as an advantage
Benefits
What’s in for the Hungarian Technical Support Specialist:
Competitive monthly salary (14 salaries per year)
Monthly Performance Scheme
Relocation package (flight to Greece, accommodation for 2 weeks, real estate agency fees, taxi from the airport)