Italian Customer Care Agent- Athens based
Czech Customer Support Associate- Relocation covered
August 26, 2022Dansk kundeservice konsulent for international virksomhed i Grækenland
September 9, 2022On behalf of our client, we’ re looking for an Italian Customer Care Agent, to join the growing team of one of Europe’s largest betting company, in Athens!
The company is an established GameTech company, committed to deliver the best sports betting and gaming experience to an ever-expanding customer base.
A successful candidate for this role will be someone, who will make an impact by providing excellent customer support for the company.
What you’ ll do as a Customer Care Agent:
- Assist our customer base via live chat, telephone, email and social media
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
Requirements
The role of the Customer Care Agent requires:
- Native / near-native level of Italian and Greek
- Proficiency in English
- High School/ Degree from an accredited University
- Prior experience in a similar role or in a call center will be considered a plus
- Computer skills
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
Benefits
As a Customer Care Agent, you will get:
- Excellent remuneration package
- A friendly working environment
- Career opportunities within a fast-paced and challenging environment
- Great health medical plan
