Portuguese Customer Support – Online Banking Project

Responsibilities :

• Identify and assess customers’ needs to achieve satisfaction
• Provide accurate, valid and complete information by using the right methods/tools
• Meet personal/customer service team targets and chat handling quotas
• Keep records of customer interactions, process customer accounts and file documents
• Follow procedures, guidelines and policies
• Communicate promptly, professionally and effectively with customers, utilising all communication methods – including written, email, verbal and webchat;
• Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets;
• Act as a role model to other team members and promote and enhance the reputation of the customer service function, always adopting a professional approach to work;