Portuguese Customer Support Specialist – Athens based

Do you speak Portuguese fluently?

Work for the world’s largest multinational technology company that specializes in consumers electronics, software and online services! Join a dynamic & multicultural team and let your new journey begin in Athens!

Benefit from a unique opportunity to become customer representative for one of the biggest American tech companies and kick-start your career!

Don’t wait any longer, apply now!!

What you will need to do:

• Act as the first point of contact for all the Portuguese -speaking customers
• Identify and assess customers’ needs to achieve satisfaction
• Provide software troubleshooting for mobile devices (mobile phones, tablets & more)
• Assist customers to manage/secure their account & passwords
• Resolve customers’ online store post-sales requests
• Deliver high quality support
• Manage large amounts of incoming calls & emails
• Build sustainable relationships and trust with customer accounts
• Handle customer complaints, provide appropriate solutions