Spanish Customer Care Agent – Gaming Industry
Finnish Customer Experience Advocate
February 19, 2021Ισπανόφωνο Τμήμα Εξυπηρέτησης πελατών
February 19, 2021Are you a Spanish speaker?
Are you communicative and problem solver?
On behalf of our client, we’re looking for Spanish Customer Care Agents, to join the growing team of one of Europe’s largest betting company, in Athens! The company is an established GameTech company, committed to deliver the best sports betting and gaming experience to an ever-expanding customer base.
Responsibilities
- Assist our customer base via live chat, telephone, email and social media
- Respond promptly to customer inquiries
- Handle complaints, provide appropriate solutions
- Direct unresolved requests and issues to internal departments and follow up to ensure resolution
- Record inquiries, comments and complaints
- Enhance customer experience through feedback you give to Product teams
Requirements
- Native / near-native level of Spanish and Greek
- High School/ Degree from an accredited University
- Prior experience in a similar role or in a call center will be considered a plus
- Computer skills
- Excellent communication and interpersonal skills
- Flexibility to work on shift rotation
- Relocation to Athens
Benefits
- Excellent remuneration package
- A friendly working environment
- Career opportunities within a fast-paced and challenging environment
- Great health medical plan
- Work from office policy
Only CVS in English will be reviewed
