lala

German Customer Support Agent - Fully remote in Portugal

Job Details
Office Location
Portugal
Department
Gambling & Casinos
Job Function
Customer Service
Employment Type
Full-time
Description

Become part of one of the most successful companies today! Our client is looking for customer support experts in order to provide high quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!

Responsibilities:

Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat

Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email)

Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp

Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs)

Processing payment and billing issues

Independent and proactive solution finding using the constantly available knowledge base

Requirements

  • Native level of German
  • Fluent level of English.
  • Ideally previous experience within the Customer Support field.
  • Quick learner
  • Independent
  • Able to work under pressure.
  • Excellent communication skills
  • Problem solver

Benefits

  • Refund of the initial flight ticket to relocate to Portugal.
  • Two yearly complementary flight tickets to go to your home country.
  • Possibility of working fully remote from anywhere in Portugal. Equipment provided by the company.
  • Career development, opportunities to grow within the company.
  • Multicultural environment.
  • Salary: 1.300 euros gross per month (12xpayments per year).
  • Health package
  • Performance bonuses
Patricia
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