lala

Norwegian Customer Advisor - Lisbon

Hybrid
Job Details
Office Location
Portugal
Department
Leisure, Travel & Tourism
Job Function
Customer Service
Employment Type
Full-time
Description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day. We're bringing on board a Customer Support Advisor to provide great customer support, maintaining quality & improving performance every day. If you love helping others and have a natural curiosity, we are a perfect match. Grow with us, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

What you'll do:

    • Assist clients via inbound calls, chat, or e-mail in the after-sales process by answering inquiries regarding reservations and attending potential requests
    • Resolve product or service problems by clarifying the customer's complaints.
    • Provide accurate, valid, and complete information by using the right methods/tools.

Requirements

    • Have a high level of Norwegian (written and oral) and fluent in English (B2)
    • Have excellent communication skills coupled with empathy and team spirit
    • Are available for rotating schedules
    • Have previous experience in Customer Service or as a sales representative

Benefits

    • Strong compensation package (14 monthly payments per year plus bonus)
    • Monthly meal allowance paid in voucher card (net)
    • Private Health Insurance from day 1
    • Personal and career development programs and mentoring to develop your skills
    • Possibility to participate in a growing multicultural Project
    • Work in a diverse environment with people from over 75 nationalities
    • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports and social responsibility activities, internal parties and much more!
    • We promote inter-company mobility to work at any of our sites around the world
    • Workplace: Full Work From Home (for people already based in Portugal)
    • Possibility of staying in company's apartment for 280 euros per month working remote from there.
Patricia
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