German
speaking

German Speaking Customer Support - Lisbon, Portugal - Lisbon

Become part of one of the most successful companies today! Our client is looking for customer support experts in order to provide high quality services to the clients. Work in the heart of sunny Lisbon and kick off your career working for one of the most well-known brands in the market!

Responsibilities:

  • Processing inquiries from new and existing customers (small and medium-sized businesses companies) via telephone, email and live chat;
  • Outbound phone callbacks and proactive contact with all customers previously contacted through other channels (chat or email);
  • Supporting the customer after independently purchasing services from Facebook, as well on Instagram and WhatsApp;
  • Mainly solving technical problems (advertising, technical errors, questions about pixel and catalogs);
  • Processing payment and billing issues;
  • Independent and proactive solution finding using the constantly available knowledge base;
    • Only CVs in English will be reviewed.
    In case you have any questions regarding this job, our team is here to help you!
    Fill the form below, send your message and we will get back to you as soon as possible with the answer.
    Requirements
    • Native level of German
    • Fluent level of English.
    • Ideally previous experience within the Customer Support field.
    • Quick learner
    • Independent
    • Able to work under pressure.
    • Excellent communication skills
    • Problem solver
    benefits
    • Refund of the initial flight ticket to relocate to Portugal.
    • Two yearly complementary flight tickets to go to your home country.
    • Option of providing the full accommodation. Private room in a shared apartment.
    • Expenses paid by the company: water, electricity, Internet and cleaning services once per week.
    • Possibility of working from home if good performance.
    • Career development, opportunities to grow within the company.
    • Multicultural environment.
    • Free social activities provided by the company.
    • Salary: 1.300 euros gross per month (12xpayments per year) without accommodation and expenses covered / 1000 euros gross per month (12xpayments per year) with accommodation and expenses covered by the company.
    • Cafeteria with special prices (meal for 2.50 euros).
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