Estonian Customer Service Representative - Fully Remote - Tallinn

Are you an Estonian speaker? Are you fluent in Russian? Do you want to work remotely from Estonia as a Customer Service Representative or join company's team in their offices in Athens?

Do you like communicating with customers? Are you a problem-solver? Do you want to join a "Great Place to Work" certified company?

If yes, then this job opportunity might be for you!

As an Estonian Customer Service Representative you will:

  • Identify and assess customers’ needs
  • Provide accurate, valid and complete information by using the right methods and tools
  • Meet personal/customer service team targets
  • Keep records of customer interactions, comments and complaints
  • Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
  • Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
  • Enhance customer experience by gathering customer feedback and share with the Product teams
Only CVs in English will be reviewed.
In case you have any questions regarding this job, our team is here to help you!
Fill the form below, send your message and we will get back to you as soon as possible with the answer.
  • Fluency in Estonian and English (verbal and written) is a must- have
  • Fluency in Russian is required
  • Experience as a Customer Service Representative or similar CS role is appreciated
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task and prioritize work
  • Computer literacy
  • Flexibility to work on shift rotation
  • 1100€ gross per month & 14 salaries per year
  • Extra monthly performance bonus up to 200 euros
  • Outstanding health care medical plan
  • Career development opportunities
  • Work for a "Great Place to Work"-certified company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age

Only CVs in English will be reviewed