Italian Support Specialist - Social Media Platform - Athens
For everyone who wants to start a career in Customer Support, working for one of the biggest Social Media platforms can be a great stepping stone to start a career in this area.
Are you a fluent Italian speaker? We are looking for Italian-speaking Social Media Customer Associates to start a promising career in Customer Service.
Pack your bags for Athens and kick-start your career.
What you will do:
- Analyze issues of business customers, partners, clients, or internal stakeholders and find the best ways to resolve them
- Address issues via chat, email, or phone channels, following operating procedures
- Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information, and assist in payment-related issues
- Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution
- Native / near-native level of Italian
- B2-C1 level in English
- Tech-savvy and curious about new technologies mentality
- Excellent Verbal & written communication skills
- Ability to organize and follow-up multiple tasks with accuracy and timeliness
- Flexibility to work night shifts/ weekend shifts
- Previous Customer Service experience is an advantage
- 1045-1100 euros gross per month
- 14 salaries per year
- Performance bonus up to 10%
- Great career progression opportunities
- A multicultural work environment
- Working on site