Norwegian speaking Customer Support Agent - Lisbon
We are looking for a motivated Service Desk Analyst to integrate a project for one of our clients.
What you'll do:
- Provide initial support and attempt to resolve incidents at the first point of contact, leveraging knowledge bases, standard operating procedures, and troubleshooting techniques;
- Respond to customer inquiries, clarify their issues, and gather relevant information to facilitate incident resolution;
- Provide information, advice, and assistance to customers regarding standard services and service catalog offerings.
- Investigate, diagnose, and resolve incidents within agreed-upon service level targets or as per defined priorities.
- Apply problem-solving techniques to identify underlying problems and contribute to the problem-management process.
Only CVs in English will be reviewed.
In case you have any questions regarding this job, our team is here to help you!
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- Fluent in Norwegian
- Technical skills in MS Windows OS (Server and Client)
- Private medical care
- Offices in great locations
- Participation in international projects
- Integration in a multinational company
- Career Evolution