What is a business process outsourcing (BPO) company?

What is a business process outsourcing (BPO) company?

Today’s continuing technology progress, development of training tactics and the constant need for updated knowledge in all sectors, challenge businesses to find alternative operation solutions in order to stay competitive and evolve.

One method by which businesses can improve their productivity and agility, while also delivering best quality services is BPO.

In this article we are going to cover the definition of BPO companies, why they’re becoming so popular and also the reason why they can be a beneficial experience for international jobseekers.

What Is a Business Process Outsourcing (BPO) Company?

They are third-party vendors to whom various business-related operations are being contracted. Those operations vary from large segments of a business’s supply chains, to services, such as customer service and payroll. When the contracting partner is in a different country the method is called “Offshore” outsourcing and is giving the opportunity to many  people to work for big companies like Google, Microsoft, Netflix, Airbnb, even if they live in another region or continent.

The are two types of outsourcing: 

  • Back office, which is when a company contracts its core business support operations such as accounting, payment processing, IT services, human resources, regulatory compliance, and quality assurance and 
  • Front office BPO tasks, which include customer-related services such as tech support, sales, and marketing.

And what do businesses achieve by partnering with BPO companies?

Better quality services.

BPO companies offer access to innovative technological resources that the businesses might not otherwise have exposure to. Tools to provide the best and most effective services. They constantly improve and upscale their process design by adopting the most recent technologies and practices.

In order to provide outsourced customer support services to international businesses, BPO companies created global multilingual hubs, platforms providing the best services to customers in centralised locations, depending on their profiles and needs. 

In order to understand how important that is, think about this:

How important is it for you to be able to communicate with a company in your native language? How easier and more comfortable is it to describe your problem? Unsurprisingly, this tactic results in happier and more satisfied customers, creating honest relationships with people around the world and a loyal customer base.

At the same time, as an employee, due to centralised operations from one hub, you get a more international exposure, servicing customers from all over the world. You are becoming part of this fast evolving industry, enjoying the benefits of a diverse working environment where you can learn from different cultures and approaches. 

In addition, you discover job opportunities to work for important employees, boosting your career and skills, with many career development opportunities.  

Not to mention, apart from broadening your professional skills you also broaden your mind! You could live in places you have never even imagined, with a covered relocation package and an excellent salary for the countries of relocation, like Greece, Spain or Portugal!

It is, undeniably, a totally new and unknown opportunity for foreign speakers! Many job positions with competitive salaries and performance rewards, and also with the possibility of exploring new places and people are turning these new methods of operation into a wholesome experience with one and only condition…

Just Speakit! 

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