Romanian Customer Support - Based in Athens - Athens

On behalf of our client, a large multinational track manufacturing company, we are looking for a Customer Support Specialist to serve the Romanian market.

The successful candidate will ensure that the organization is meeting the customer's requirements on a day-to-day basis, by providing roadside assistance focusing on minimizing Truck or Bus downtimes by solution-oriented active case management.

On a typical day in this customer support specialist role you will:

  • Be the first point of contact for the incoming calls concerning breakdowns and create appropriate cases in the CRM system after identifying the customer, vehicle, location, and verification of GOP coverage.
  • Select the appropriate solution and call a dealer, technician, or third party to perform the assistance.
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
  • Ensure a high level of partner service and a positive partner experience 
  • Contact can be established across all provided channels like phone, e-mail, webmail, fax, letter and in the future potentially also chat.
Only CVs in English will be reviewed.
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Language Skills:

  • Fluent in Romanian and English

Work experience:

  • 6 months of customer service experience
  • High school diploma or equivalent is the minimum requirement

Soft Skills:

  • Ability to adapt and excel in a fast-paced work environment
  • Handy with MS Windows and other computer applications
  • The passion and drive to make a difference
  • Competitive remuneration salary (1045) and performance-based incentives (up to 100e)
  • 21 days annual leave per year 
  • Work from home polis
  • Potential to build your skills and knowledge as a brand ambassador for our client's iconic brand doesn't come along every day
  • Fun, talented and witty teammates
  • Knowledgeable, encouraging, and present leadership
  • Family-friendly environment
  • Free-spirited, theme-based employee events
  • Career-growth and lots of learning opportunities for aspiring minds
  • And yes…all the competitive pay and benefits you'd expect

Only CVS in English will be reviewed.