Hungarian API Onboarding & Technical Support Specialist

Remote

Job Details

Office Location

Hungary

Department

Information Technology and Services

Job Function

Customer Service

Employment Type

Full-time

Description

Are you technically minded and experienced in API onboarding and support?

We’re looking for an API Onboarding & Technical Support Specialist to support partners with Delivery Hero API integrations and provide Level 1 technical support.

The role involves partner onboarding, troubleshooting integration-related issues and supporting internal and external stakeholders throughout the process. The position is office-based in Budapest, Hungary.

If you enjoy working with APIs, solving technical issues and supporting successful integrations, we’d love to hear from you!

Responsibilities

Onboard new partners to the Delivery Hero API platform
Provide Level 1 technical support for API and integration-related issues
Review logs and perform initial troubleshooting
Support internal and external stakeholders throughout the onboarding and integration process
Assist with POS system integrations and related queries
Monitor and follow up on the ticket resolution process to ensure timely resolution and customer satisfaction
Maintain and update troubleshooting guides, FAQs, and support documentation
Collaborate with internal teams when issues require further investigation or escalation

Requirements

Native Hungarian
Fluent English communication skills, both written and spoken
Experience in API onboarding, API integrations or technical support
Ability to understand logs and perform Level 1 troubleshooting
Experience using Postman
Familiarity with POS systems and integrations is considered an advantage; training can be provided
Experience working with Jira and Confluence
Strong problem-solving and analytical skills
Good communication skills
Ability to work effectively in a team environment