lala

Italian Customer Advisor

Job Details
Office Location
Portugal
Department
Information Technology and Services
Job Function
Customer Service
Employment Type
Full-time
Description

Do you want to live a rewarding career, on behalf of the world’s most exciting brands? Join our client's multicultural team and make a real impact on our client’s business every day.

We are looking for a Technical Support Advisor to provide great customer support, maintaining quality & improve performance every day. If you love helping others and have a natural curiosity, we are a perfect match.

Grow with our client, show off your skills, build your career path, and enjoy every moment in a people-focused global company.

Responsibilities

  • Assist viewers through phone and/or chat regarding different queries
  • Provide account and application support to viewers namely with regard to software functionality
  • Provide technical support and troubleshoot system configurations and network settings
  • Provide accurate and real-time responses to the viewer’s inquiries.

Requirements

  • To be selected as an Italian Speaking Advisor, you need to have the requirements below:
  • Have a high level of Italian (written and oral) and fluent in English (B2)
  • Are passionate about entertainment and media enterprise
  • Have excellent communication skills coupled with empathy, team spirit and customer-oriented
  • Have familiarity with digital streaming services and devices

Benefits

  • Strong compensation package (14 monthly payments per year plus bonus)
  • Monthly meal allowance paid in voucher card (net)
  • Private Health Insurance
  • Personal and career development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural Project
  • Flexible Schedule
  • Work in a diverse environment with people from over 75 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, free medical appointments at the office, sports, and social responsibility activities, internal parties, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Workplace: Work From Home (for people already based in Portugal)
  • Base Salary: 900€ gross per month per 14 months
  • Performance Bonuses: 100 euros gross per month - 12 payments per year.
  • Transport allowance - 20 euros per month
  • Meal allowance - 7.23 euros per working day
  • Accommodation provided by the company for 280 euros per month (bills included). This option is available for candidates coming from abroad.
Patricia
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