lala

Italian Travel Consultant

Job Details
Office Location
Greece
Department
Leisure, Travel & Tourism
Job Function
Customer Service
Employment Type
Full-time
Description

We are looking for Italian Travel Consultants to work for a leading online travel agency. 
The company offers online reservations for hotel rooms and rental cars to both leisure and business travelers.

Responsibilities:

  • Be the first point of contact for the world's first-class accommodation partners by resolving basic questions and queries, such as modifications to rooms, rates, and availability, extranet tooling etc. 
  • Provide accurate, valid, and complete information by using the right tools, methods, and processes. 
  • Ensure a high level of partner service and a positive partner experience 
  • Track and follow cases to ensure that they closed in an efficient and timely manner
  • Follow and apply Regulations regarding Personal and Performance Data Confidentiality and Security

Requirements

  • Fluent in Italian and English
  • Experience in customer service experience is a plus
  • Ability to adapt and excel in a fast-paced work environment
  • High school diploma or equivalent
  • Ability to handle several outsourced business transactions (information requests, service requests, complaints and sales request spare parts) for all channels (phone, email, chat)

Benefits

  • Competitive salary and performance-based bonuses
  • Private health insurance
  • Work-from-home options
  • Relocation support for international candidates
  • Unique opportunity to develop skills and become a brand ambassador for our client's iconic brand
  • Enjoy working with fun, talented, and witty colleagues
  • Participate in free-spirited, themed employee events
  • Numerous career growth and learning opportunities for ambitious individuals
Anna-Maria
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