lala

Spanish Customer Service Representative - Athens

On-site
Job Details
Office Location
Greece
Department
Leisure, Travel & Tourism
Job Function
Customer Service
Employment Type
Full-time
Description

On behalf of our client, we are looking for the next Spanish speaker Customer Service Representative to join their team in their offices in Athens. Are you a problem-solver with good communication skills?

If yes, then this job opportunity might be for you!

As a Spanish Customer Service Representative you will:

  • Identify and assess customers’ needs
  • Provide accurate, valid and complete information by using the right methods and tools
  • Meet personal/customer service team targets
  • Keep records of customer interactions, comments and complaints
  • Communicate promptly, professionally and effectively with customers, utilizing all communication methods – including email, phone and webchat
  • Ensure that incidents are resolved in a timely manner to meet defined departmental service level targets
  • Enhance customer experience by gathering customer feedback and share with the Product teams


Requirements

  • Fluency in Spanish and English (verbal and written) is a must- have
  • Fluency in Greek is nice-to- have
  • Experience as a Customer Service Representative or similar CS role is appreciated
  • Familiarity with the gaming industry is a plus
  • Excellent phone etiquette and excellent verbal, written, and interpersonal skills
  • Ability to multi-task, prioritize, and prioritize work
  • Computer literacy
  • Flexibility to work on shift rotation

Benefits

  • Excellent remuneration package
  • Outstanding health care medical plan
  • Career development opportunities
  • A friendly and modern working environment


Only CVs in English will be reviewed

Marina Kak
Contact Marina for this job
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