lala

Turkish Order Support Specialist

Remote
Job Details
Office Location
Portugal
Department
Information Technology and Services
Job Function
Customer Service
Employment Type
Full-time
Description

We are looking for Turkish speakers to work with one of our reputable clients within the Tech sector! This opportunity would bring you the chance to learn about the best products in the market as well as develop your skills further.

This is a fully remote opportunity to work from home anywhere in Portugal (mainland).

Responsibilities

  • The Retail Back-Office Specialist receives escalations from customer-facing colleagues and works under strict regulations. They commit time to handle complex issues relating to the fulfillment of online orders placed by customers who expect the very best consumer electronics devices.
  • Ensuring a swift and fast resolution for problems occurring during the lifetime of a web purchase is the focal goal of this role. From order induction to item delivery, and from handling flavor changes to RMA completion, the Retail Back-Office Team owns this process.
  • The Specialist will liaise with partners and provide direction for issue resolution to take the customer out of the loop for complex issues, achieving quick customer satisfaction. They will perform investigations that will lead to decisions impacting relations with customers and partners. Customer phone and email outreach are necessary to relay issue resolution, providing timely updates when investigating and when restoring the relationship.
  • Performing tasks in SAP at a high detail level for record-keeping is essential. SAP actions require utmost attention to detail and accurate adherence to KBase protocol.

Requirements

  • Ability to work quickly and efficiently under deadline pressure.
  • Very good accuracy and attention to detail, understanding that small details can make the biggest difference
  • Proven ability to work and make decisions with minimal supervision.
  • Proactively utilize strong problem-solving skills to deliver customer-focused solutions.
  • Working in a back-office environment with customer satisfaction in mind
  • Excellent written and verbal communication skills
  • Interest in self and team KPIs – focusing on what can be done instead of what cannot be.
  • Knowledge of SAP is an advantage; otherwise, we can help with that.
  • As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.
  • Extraordinary teammate, thriving in an environment where camaraderie matters.
  • C2 or native level of Turkish
  • B2 level of English
  • EU passport or valid work permit to work legally in Portugal

Benefits

  • Excellent work opportunity in a dynamic leading multinational company
  • Competitive Salary
  • Stable work and career progression; Investment in training and personal development
  • Modern, centrally located buildings with canteen facilities and an excellent public transportation connection
  • Free salad, fruit, soup and bread available to all employees
  • Health Insurance since day one in the company
  • Opportunity of having free accommodation in one of the company's apartment as well as expenses included (water, electricity, Internet, cable TV and cleaning services once per week)
  • Opportunity to work remote from anywhere in Portugal excluding the islands.
  • Free company events and activities
Patricia
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