lala

German Customer Support - Lisbon

On-site
Job Details
Office Location
Portugal
Department
Information Technology and Services
Job Function
Customer Service
Employment Type
Full-time
Description

Are you looking for a new job opportunity in the field of Customer Support in sunny Lisbon? Would you like to be part of an international team where you have realistic possibilities of developing your career? If the answer is yes, please keep reading because we have the right opportunity for you!

Responsibilities

  • Customer advice by telephone and email;
  • Helping customers with issues/situations that might arise.
  • You will deliver high-quality service across multiple support platforms (email and phone);
  • Be a passionate advocate for users while answering any questions that come your way;

Requirements

  • Ideally previous experience in the field of Customer Service (online or face-to-face)
  • Excellent communication skills, native level of German is required, fluent level of English.
  • Soft skills
  • Problem solver
  • Passion for customer support, competitive and a risk-taker
  • At least a high school diploma or completed vocational training
  • Quick learner

Benefits

  • Refund of the initial flight ticket to relocate to Portugal
  • Full accommodation in a shared apartment, individual room for yourself.
  • Expenses paid by the company: water, electricity, internet, cable TV and cleaning services once per week.
  • Two yearly flight tickets to your home country.
  • Health package
  • Salary: 1498 euros gross per month (12 payments per year) without accommodation / 1133 euros gross per month (12 payments per year) with accommodation & expenses covered by the company.
  • Career development, and learning opportunities.
  • Monday to Sunday working hours from 8 am to 5 pm.
  • Hybrid working model
  • Social activities
Patricia
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