Swedish Consumer Protection Customer Expert - Athens
Job Details
Office Location
Greece
Department
Consumer Services
Job Function
Customer Service
Employment Type
Full-time
Description
Are you passionate about helping people and creating exceptional customer experiences? Join our client's team dedicated to Consumer Protection Customer Experts and become a trusted point of contact for customers needing support with the devices they rely on every day.
Your Role
- Engage with customers via chat and phone, providing exceptional service.
- Assist customers with device protection plans, claims, repairs, replacements, and related services.
- Deliver exceptional customer experiences, particularly when customers are dealing with unexpected or urgent situations.
- Build customer trust by following all relevant regulations, policies, procedures, and quality standards.
- Participate in ongoing training to continuously develop your product, service, and regulatory knowledge.
Requirements
- Native Swedish speaker.
- Fluency in English.
- Excellent communication & soft skills, as well as problem-solving abilities.
- Basic technical knowledge and enthusiasm for technology and imaging.
- Familiarity with regulatory environments and data protection principles, including GDPR, is an advantage.
- Ability to relocate to Greece.
- EU Passport holder.
Benefits
- Competitive salary (14 salaries per year).
- Monthly performance bonuses.
- Relocation package covered.
- Private Health Insurance
- State of the art premises, providing a great working environment with relaxing break areas
- Comprehensive training with certified instructors.
- Career growth opportunities within a global brand.
- Free online Greek language courses.
