lala

German Social Media Customer Associate - Athens

On-site
Job Details
Office Location
Greece
Department
Information Technology and Services
Job Function
Customer Service
Employment Type
Full-time
Description

Do you want to start a career in Customer Support for the biggest Social Media industry?

Are you a fluent German speaker? 

We are looking for German Social Media Customer Associates to start a promising career in Customer Service.

Pack your bags for Athens and kick-start your career!

 

Responsibilities:

What you will do:

  • Analyze issues of business customers, partners, clients or internal stakeholders and find the best ways to resolve them
  • Address issues via chat, email or phone channels, following operating procedures
  • Close customer inquiries regarding online marketing products, troubleshoot issues per process specifications, assist users in recovering account information and assist in payment-related issues
  • Adapt existing processes to craft alternate solutions, or escalate critical or more complex queries to the next level for resolution

Requirements

  • Native/Fluent in German
  • Good command of English (B1-B2 level)
  • Tech-savvy and curious about new technologies mentality
  • Excellent Verbal & written communication skills
  • Ability to organize and follow up multiple tasks with accuracy and timeliness

Benefits

  • Complete relocation support (flight ticket to Greece, 4-week hotel accommodation, pick-up & drop, assistance finding an apartment, real estate fee covered by us)
  • Competitive monthly salary + 2 extra salaries per year
  • Monthly Performance Bonus
  • Health package
  • Full training by certified instructors
  • Professional growth & development opportunities
  • Special events as well as community & social responsibility initiatives
  • Free online Greek language courses
  • State-of-the-art premises, providing a great working environment with a relaxing break area

Only CVs in English will be reviewed.

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